Digital intelligence technologies represented by artificial intelligence （AI） and big data have been widely applied in the service industries， and intelligent services are developing rapidly. To grasp the research progress of intelligent service innovation systematically， it summarized domestic and foreign literature involving intelligent service innovation， and concluded from five perspectives， i.e.， development and progress of technology， reshaping service and consumption， customer acceptance， employee and labor market， ethics and security. From the five research perspectives， it developed an integrated framework defining existing research achievement and the related research streams， and then proposed the insufficiencies of existing research and the future research opportunities.